Language Debate on Quora.

If you are not already on Quora, be wary of getting involved - it can be a time sink. There are a whole load of really interesting and useful discussions, but then there are posts like "Why do people say 'maths' when the common vernacular in the US and Canada is 'math'?"

Take a look.  Read the comments.  What a bunch of pedants! Amazing.  Amazing how divided we are by our common language, that we take such affront to a misspelling (according to the other side).

 

Tech Talks 3

Yesterday’s Tech Talks at Armada House were both interesting and frustrating.  Reviewing them chronologically, we will have the interesting first.

David May is probably the most eminent computer scientist and technologist in Bristol at the moment. He apparently has around 50 patents to his name, and is Chief Technology Officer of XMOS, the Bristol-based fabless semiconductor company, and Professor of Computer Sciences at Bristol University. His thoughts on the semi conductor industry, from the founding of Inmos in 1978 to the present day, and how his career has progressed, were interesting and inspirational.

James Cook is the founder and CEO of Spider Group, a cloud computing company. He talked about Unified Communications, and gave a quick demonstration of Microsoft Lync – which looks to me a lot like Skype under a different wrapper and integrated with Microsoft Office.  Interesting nonetheless.

The third speaker was where I had problems. Thomas Power is the Chairman of eCademy, a professional (?) social network that I have never been able to get to grips with (it’s full of advertising, both on the page and from other members for a start, and which always seemed to me to be a bit of a closed shop.  Anyway – he’s a prominent person.  But some of the things he said were a bit dubious.  Firstly, he said that we would very soon have to choose between Facebook, Google, Amazon, and… can’t remember the other data provider. Hmmm.  All of these are used for different reasons at different times – it’s not a case of either or, even if they do become banks (the second odd statement). Why is that odd?  Because every country has its own banking laws, and it would require massive changes to regulation for Facebook to take the place of Lloyds Banking Group (however much the latter loses each year).

Anyway.  He didn’t stop with banking.  He predicted that, following the IPO, Facebook would buy Linkedin, Twitter, and Nokia.  Possible – very possible.  But then he took a step too far, suggesting Facebook would buy Microsoft. Given Microsoft’s recent resurgence, I don’t see that happening. 

And as though that wasn’t enough, he finished off by saying that anyone who didn’t have a Klout score of 50+ would be a bad speaker and you shouldn’t employ them, a position he stuck to in spite of vociferous argument from the floor.Klout is broken, and there are far more important considerations when hiring someone than whether they have a lot of followers on twitter.

So there you go.  Two interesting, fact based, educative talks, and one rant of pure speculation. An interesting afternoon.

Social Media Training in Bristol.

More a heads up than a full post, this is just to say that I will be dipping my toes back in the social media training arena over the coming months.  Firstly, I will be presenting and guiding on "Why Monitor Social Media?" at the Colston OfficeCentre with Barry Harvey, which will be a hands on 2 hour session to getyou started with monitoring.

I am also working with a team to put together and deliver a series of two hour, half day, and full day training sessions and workshops in the Bristol area, covering the major social media sites, how to use, them, and how to get the best from them. Going from setting up an account through to developing your strategy, we hope that these sessions will be useful to everyone.

Keep an eye out for further information.

GTD Hack hacked (a bit)

Gtd_daily_page

I just wanted to share with you (and especially with @tacanderson) the GTD hack I am using.  The book is a hardcover notebook from Paperchase, with a card page with two pockets at the back.  Each day I make three lists on the left hand side - Client / Marketing, Org / Admin, and To work on.  I had to add the Org / Admin - there are things I need to do which don't fall into the categories Tac has.  Below the lists I have a notes section - another change from Tac's hack, I add notes here throughout the day.  At the top of the right hand page I put things I start the day with and repeat - email, webstats, twitter, quora, and marketing (for general marketing tweets). These get marked down in the timeline below as Chores or Ch.  And at the bottom of the page is the "And tomorrow.... " section. 
The lists and structure are written out in blue, normally the night before. Through the day, things are crossed off and notes added in black.  When reviewing the day, extra notes are added in red.  And when this all gets too much, extra notes are added on post-its or in the small moleskine tucked into the pocket at the back of the book.
Thanks to Sam Kotadia for setting me out on the road towards organisation by putting the diaries in the goody bags at the tweetdrinks, and to Tac Anderson for sharing his GTD hack. And of course to Lee Cottier, without whom I would have thought that GTD was some kind of car....

Green Investment Bank for Bristol?

I don't know any of the details, apart from the figure of £3 billion, but I reckon if the government is going to set up a new financial institution with that much capital to invest in green businesses, then there will be a fair number of jobs in it.  In addition to the spending of the staff, there will also be a fair number of investments, and as Bristol is already a centre for engineering and wind and tidal power research and development, it would make a lot of sense for it to come here.
Politically, of course, it would be terrible for the current Lib Dem cabinet to get a coup like this, but that should not be a reason to not support it.  As Kerry McCarthy said on twitter yesterday, this is something we should all get behind.

email newsletter problems for the Economist.

A bit of a glitch in those table tags....

---------- Forwarded message ----------
From: Politics this week <publications@newsletters.economist.com>
Date: 29 September 2011 18:30
Subject: Highlights of news coverage from 24th - 30th September 2011
To: nigel.legg@gmail.com


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Politics this week
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Highlights from The Economist online's Politics this week
» The return of Vladimir Putin: The once and future president
» The euro crisis: Is anyone in charge?
» Corruption in France: Bad smells
» The Haqqani network: Snake country
» Lexington: Open goal, useless strikers
» Threatening shutdown: The shape of things to come
» Football in Brazil: Own goals from Senhor Futebol
» Jamaica's prime minister: Golding goes

» Get more access to The Economist with a print or digital subscription.
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» Vladimir Putin, Russia's prime minister, formally declared his intention to re-enter the Kremlin. In a speech to his United Russia party he said that he would accept an offer to stand as its candidate in a presidential election next March. In a plan hatched two years ago Mr Putin will swap jobs with Dmitry Medvedev, the current president, who will head the United Russia list at elections in December. Alexei Kudrin, Russia's long-serving finance minister, seen by many as the most competent member of the government, left after a public spat with Mr Medvedev. See article

» Several euro-zone parliaments approved a deal struck by leaders in July to expand the powers of the European Financial Stability Facility, the main bail-out fund. The most crucial vote was in Germany, where, as The Economist went to press, Angela Merkel, the chancellor, was hoping to avoid having to rely on opposition support. See article

» Left-wing parties took control of the 348-member French Senate for the first time since the foundation of the Fifth Republic in 1958. The indirect elections were not a guide to voter sentiment, but still dealt a blow to Nicolas Sarkozy, the unpopular president. See article

» Sixteen ethnic Serbs and four NATO peacekeepers were hurt when violence flared on Kosovo's border with Serbia . Blaming Serbia for the trouble, the European Union postponed the latest round of talks in Brussels between the two countries.


A recurring problem

» China's government yet again butted heads with the Dalai Lama over the question of his reincarnation. The 76-year-old Buddist leader said that he will wait until he is "around 90" to determine whether there will be a 15th Dalai Lama to succeed him, and suggested he might choose that successor himself. China's foreign ministry claims that the title can be conferred only by the government in Beijing-and would otherwise be illegal.

» Relations between Pakistan and America deteriorated after Mike Mullen, chairman of America's joint chiefs of staff, accused Pakistan's intelligence service of having close links with the Haqqani network, an Islamist militia fighting in Afghanistan. Despite claims that the group was responsible for a recent attack on the American embassy in Kabul, Pakistani army officials said that they would take no action against insurgents operating along their border. See article

» In a ruling in Tokyo that surprised many observers, three former aides to Ichiro Ozawa, the kingpin behind the ruling Democratic Party of Japan, were convicted of taking illegal donations of millions of yen on the party's behalf. Mr Ozawa is soon to stand trial on similar charges.


He doth protest too much?

» The rumour-mill turned its attention to Chris Christie , governor of New Jersey, as speculation mounted that, despite past refusals, he is again considering entering the Republican nomination race. Mr Christie failed to quash the speculation with a suspiciously presidential speech. See article

Click Here!

» Florida's Republican Party, at a meeting due on September 30th, was expected to throw the entire timetable for next year's primaries into disarray by opting to hold its primary in January, ahead of the Iowa caucuses and New Hampshire's primary, traditionally the beginning of the election process.

» The administration formally appealed to the Supreme Court to overturn a decision by a lower court that ruled a crucial part of Barack Obama's health-care reforms unconstitutional. The timing makes it likely that Mr Obama's most notable legislative achievement will either be struck down or definitively upheld in the middle of next year's election campaign.

» A mini-crisis over this and next year's American budgets, which might have led to a temporary government shutdown , seemed to have been averted. But the row between Republicans and Democrats over a top-up for the federal government's disaster-relief fund continues. See article


The muddy game

» Sepp Blatter, the president of FIFA, football's governing body, has written to Brazil's president, Dilma Rousseff, expressing concern over delays in the country's preparations to host the 2014 World Cup. The head of the Brazilian football confederation, Ricardo Teixeira, is fending off corruption claims. See article

» Bruce Golding announced that he would step down as prime minister of Jamaica at a conference of the ruling Jamaica Labour Party in November. See article

» In Bolivia the government of Evo Morales suffered a blow when the defence and interior ministers resigned over criticism of heavy-handed police tactics against Amerindian demonstrators marching to the capital, La Paz, to oppose a new road through an indigenous reserve. Mr Morales, who had previously championed the road, promised a referendum.
See article


A big ask

» Even though the Americans and Israelis urged him to hold back, the Palestinians' leader, Mahmoud Abbas, lodged an application for full membership of the UN to its Security Council, which may ponder the matter for several weeks. It was unclear whether or when a similar bid, or a version of it, might be made to the UN General Assembly, in the likely event that the Americans veto it in the Security Council.

» Israel went ahead with plans to build another 1,100 homes in East Jerusalem, which the Palestinians see as their future capital, earning a rebuke from Barack Obama's administration and other Western governments, which argued that the move hindered efforts to restart peace talks.

» Yemen's president, Ali Abdullah Saleh, who had been in Saudi Arabia since June recovering from a bomb attack, unexpectedly (and perhaps against the wishes of his hosts) returned home, promising to arrange an orderly handover of power. Few believed him. Four days later his defence minister survived an assassination attempt. See article

» Forces fighting for Libya's new government tightened their grip around Bani Walid and Sirte, the last remaining towns under Colonel Muammar Qaddafi's control. The port of Sirte, close to the colonel's home town, was said to be in the hands of his foes.

» Michael Sata, a former porter at London's Victoria railway station, won a presidential election in Zambia, unseating the incumbent, Rupiah Banda, who graciously bowed out. See article


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Automagically detecting twitterbots.

If you want to find the people you need to respond to out of all the people who mention your company, you need to filter out bots.  But how do you do this?
My first thought was to use python nltk with regular expressions, to find tweets containing particular expressions.  So we looked through our data set (38,000 tweets containing the word "ASDA"), and found that ukhotdeals always had "Found by" in their tweets. But there was very little else that could be used, and this phrase could be used in legitimate tweets - such as "the pizzas were found by...".  So this really was not an option. 
So I have written a program which is (hopefully) separating the dataset into files for each of the twitter accounts that is represented.  My aim is to extend this, to compare the tweets in each file, and making an assumption on the likelihood of each account being a bot.  But on what basis?
Bots tweet automatically; this is what distinguishes a bot from a human being (at least at the moment, until the AIs take over). Each bot has a specific role; my ifttt.com bot was set up to tweet the weather if it rained (this is now disabled, but tweeted a variant of "Weather condition: Light Rain Shower - you might want to take your umbrella.") and was quite repetitive. This is a feature of bots - if you look througth their timelines, they tend to repeat the same thing over and over.  From my experience, though, I would guess that bots are becoming more intelligent, or at least diverse in what they tweet; some accounts that follow me do not immediately appear to be repetitive on their own, but do repeat phrases and types of tweet that I have seen elsewhere.
So my program (BotFinder): separates the tweets, then compares all the tweets from one account.  And this is where I'll need some maths.  The more tweets there are, and the more similarity (in terms of repeated words or phrases) there is between the tweets, I will assume that it is less likely that that set of tweets was posted directly by a human.
Thus we will have a way of deciding which tweeters represented in the current dataset are bots, and which not. 
So this will work in an offline mode, but when we move to an online, real time system, we will need to develop a method for this.  One way of doing it would be to collect together tweets over a peiod of time - eg 48 hours - and run the current BotFinder program against them, thus building up a blacklist of unwanted bots, tweets from whom would be the first to be filtered out of the data set.
Any other ideas?

Shoplifting Accusations Blog post - a failure in customer service

An article in the Daily Mail (not usually my newspaper of choice), "Tesco branded me a shoplifter", was pointed out to me today for it's customer service content.  Apparently, the writer was falsely accused of shoplifting shampoo, and the store only took action after a post on her blog about the incident was read by over 60,000 people in the first day, and received 5,000 comments.  And then she only received a £30 voucher for the trouble caused.
There are  things to point out here:
  1. The store security obviously weren't watching the CCTV very well - they would have seen that the accused did not steal the shampoo.
  2. The store should have apologised immediately, before the "accused" left - this would have prevented the writer from feeling the need to post about the incident on her blog.
  3. Responding only after a blog article and associated twitter posts is closing the door after the horse has bolted - the issue should have been dealt with in the store, or very soon thereafter.
It appears to me that a great many of the customer service issues that are raised on social media platforms are the result of failures in the first line customer service - be that face to face, telephone, post, or email. Companies could save themselves considerable PR and reputation damage by getting these right, before the issues hit the public fora of social media.

There will be times when people use social media as the primary route to interact with companies, and I believe that, as more people spend more of their lives online, this proportion will increase.  So systems and procedures to cope with and respond to these posts will be required.  Having poor first-line service, however, will mean that these online systems, and the company itself, will be less trusted.

Companies should get the basics right first.

Street Art and Circuses.

This weekend in Bristol there is a major event, entitled See No Evil; according to @peterholt99 (Bristol City Council Comms Director) on twitter, this involved

13,400 spray cans, 26 scaffolding towers, 6 cranes, 320 litres of emulsion, 70 street artists, 326m of Nelson Street, 1

So I asked him a couple of direct questions in twitter DMs:  how much did it cost the council to put all this on? - the answer, c. £80K.
and expected revenue as a result of #seeno evil?

Direct immediate revenue to council, nil; longer term economic value to Bristol may grow to siizeable, but no specific target

This is quite a considerable amount of money, and, in these times of budget cuts, it is a brave authority indeed thatt will spend that kind of money on public art, as opposed to libraries or other services. 
I hope for the sake of all involved, both in making the decision to do this, and in organising it, that  it does make our city a more attractive place to do business in. 
In a follow-up tweet, Peter pointed out that he was out surveying - a brief questionnaire, which I answered - and that there will be more indicators gathered over coming months.  I'm glad that the council have the guts to do this kind of thing to improve and change the image of our city.  I just hope it pays off.

rusic.com - Idea Collection from simpleweb; a review

Crowdsourcing, online focus groups, "brainstorming" - all of these activities involve gathering together ideas and sifting through them.
Simpleweb, the Bristol-based realtime digital agency, have recently launched (in beta) rusic.com, which certainly does the first part of this, plus a bit more.
The first thing to note about rusic.com is that users do not have to register or sign up in order to use the site - logon authorisation is done using twitter or facebook.  Once you have signed in, you can post your question, post ideas on other people's questions, comment on ideas, or like ideas - there are a number of different ways in which you can interact with the system, all of which are linked back to the account you used for authorisation.
Every time you post an idea, like or comment on something, the system will give you the opportunity to post back to your authorising account, whether facebook or twitter, and this contributes to the virality of the system, though question-posters will have to contribute a bit more to drive traffic.
There is a question on the site asking how Rusic could be improved, with a number of good ideas for developments.  As the site has only been available for a couple of weeks, we will have to wait and see how it develops, but it is certainly a good start.